Terms and Conditions
Effective date: October 2, 2026
Last updated: October 2, 2026
1. About these terms
These terms describe use of imnext.us and services provided by IMNEXT Smart Home LLC ("IMNEXT," "we," or "us"). Services may include consultations, device setup, smart-home integration, network optimization, installation within our authorized scope, troubleshooting, training, and support. Website use alone does not authorize paid work. Service terms apply when provided to you and accepted as part of your booking or service agreement.
A signed project agreement controls project-specific scope, pricing, payment dates, and other expressly agreed details. Mandatory legal protections take priority over these terms and any project agreement. This page does not replace a legally required home-improvement contract, disclosure, or cancellation notice.
2. Quotes, booking, and approval
A request through our website or booking platform is subject to confirmation. We confirm service scope, price or billing basis, and appointment details before work begins. Website prices describe the listed scope and are subject to confirmation for your project. Estimates depend on the information available and may change if conditions or needs differ. Additional labor, parts, purchases, or scope changes require your approval before we proceed. Where required, approvals and changes will be documented in writing.
3. Scheduling, cancellations, and access
Please provide at least 24 hours' notice to cancel or reschedule by contacting us below or using the available booking controls. A $75 late-cancellation, missed-appointment, or no-access fee may apply only if it was disclosed and accepted before booking and is permitted by law. It does not apply when you exercise an applicable statutory cancellation right. Contact us about emergencies or circumstances affecting attendance.
If IMNEXT must cancel, we will offer rescheduling or refund any payment for services we will not provide. Appointment times may be affected by travel, prior visits, equipment availability, or unsafe conditions; we will communicate material delays.
4. Payments and purchases
Payment is due upon completion unless your written agreement or accepted invoice terms specify another schedule. Required deposits, hardware purchases, taxes, travel charges, and other fees are disclosed before approval. Any advance payment must comply with applicable law. No automatic recurring payment is authorized merely by visiting this website or booking a one-time service.
Use the payment methods shown on your invoice or secure payment request. Do not send card details by email or text. Purchases made directly from Apple or another retailer are governed by that seller's payment, shipping, return, and warranty terms. IMNEXT's service fees are separate unless your agreement expressly includes equipment.
5. Customer responsibilities and safety
You must be at least 18 and authorized to approve work at the property and changes to the relevant devices, networks, and accounts. For on-site work, an authorized adult must be present unless another arrangement is agreed in advance. Provide accurate information, safe access, necessary permissions, and any known hazards; secure pets and keep work areas accessible.
Work may be paused or rescheduled if conditions are unsafe or required permissions are missing. Electrical, structural, locksmith, alarm, or other regulated work will be undertaken only when applicable licensing, permit, and legal requirements are satisfied; otherwise a properly qualified professional is required. These terms do not represent that IMNEXT holds a particular trade license.
6. Devices, accounts, and privacy
You retain control of your accounts, devices, and permissions. Technicians access only systems reasonably needed for the approved service and with your authorization. Enter passwords and security codes yourself; do not send them through email, chat, job notes, or uploads. Remove temporary technician access after completion unless you separately authorize ongoing access.
Personal information is handled under our Privacy Policy. Photos, room scans, floor plans, or diagnostic records require your authorization when collected for your project. Permission to document a service does not grant permission to publish images of your home for marketing.
7. Compatibility and service limitations
Results depend on device compatibility, property layout, internet service, software, manufacturer systems, and third-party services. We explain known limitations but cannot guarantee uninterrupted Wi-Fi, a particular speed throughout the property, compatibility with every product, or continued availability of third-party features. Troubleshooting may identify a problem requiring replacement hardware, additional work, or help from your provider.
Smart locks, cameras, alerts, and automations are not a guarantee against theft, damage, injury, or emergencies. IMNEXT does not provide emergency response or continuous security monitoring unless separately agreed through an appropriately authorized service.
8. Backups and configuration changes
Maintain current backups of important data before service. We will discuss material resets, account transfers, or configuration changes before performing them and obtain approval. Existing defects, outages, unsupported devices, or undocumented configurations may limit what can be restored. This section does not excuse negligent work or limit rights that cannot legally be waived.
9. Service concerns, refunds, and warranties
Contact us promptly if you believe completed work does not match the approved scope. We will review the issue and discuss an appropriate correction, additional diagnosis, or refund where warranted or required by law. Completed, authorized service is not automatically refundable solely because a third-party device or provider later changes. Advance payments for unperformed work will be handled under your agreement and applicable law.
Manufacturer warranties apply to equipment under their own terms. Any additional IMNEXT workmanship warranty must be stated in your written agreement. Nothing here excludes a warranty or remedy that applicable law requires.
10. Support plans
Ongoing support, remote access, subscription charges, renewal, and cancellation terms require a separate accepted service-plan agreement. A one-time visit does not include unlimited follow-up service or create a subscription.
11. Website use and third parties
Use the website lawfully. Do not attempt unauthorized access, interfere with its operation, upload malicious content, or submit information you have no right to share. Website materials belong to IMNEXT or their respective owners; customer-provided materials remain yours. You allow us to use those materials as needed to deliver your requested service.
Booking, payment, manufacturer, and other external platforms operate under their own applicable terms. IMNEXT is an independent service provider and is not sponsored, endorsed, or affiliated with Apple Inc. Apple and other brand names belong to their respective owners.
12. Legal rights and disputes
California law governs these terms, subject to any mandatory protections applicable to you. Please contact us first so we can try to resolve a concern. These terms do not require arbitration, waive a jury trial, prevent a small-claims action or regulatory complaint, or eliminate statutory consumer rights. IMNEXT remains responsible for its obligations under applicable law.
Where a transaction qualifies for statutory cancellation, we will provide the required notices and honor the applicable cancellation and refund rules. These rights take precedence over our appointment policies.
13. Changes to these terms
We may update this page and its revision date. Changes do not retroactively alter an accepted project agreement. Material changes to an existing service arrangement require notice and any consent required by law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
14. Contact
IMNEXT Smart Home LLC
San Diego, California
Email: jonathan@imnext.us
Phone: 760-703-4136