Your information.
Your control.

01

Scope

This Privacy Policy applies to imnext.us, the IMNEXT customer portal, customer-facing mobile applications that link to this policy, including HomeKit Controller, and related smart-home services provided by IMNEXT Smart Home LLC (collectively, the “Services”). Additional notices may apply to IMNEXT employee or contractor systems.

This policy does not control Apple, smart-home manufacturers, survey websites, email providers, or other third-party products and services. Their privacy policies apply when you use them.

02

Information we collect

We collect information in three ways: when you provide it, when a technician adds it to your service record, and automatically when needed to deliver and protect the Services.

03

Apple Home access, cameras, and service records

Your live Apple Home access and your IMNEXT service record are separate. IMNEXT does not receive automatic access to your Apple Home, and removing shared-home access does not automatically delete information already included in a project or support record.

• No automatic Apple Home access: If you choose to invite an IMNEXT technician through Apple Home, Apple controls the role and permissions you grant. You can change or remove that access in Home Settings. Access granted separately in a device manufacturer's app must also be managed in that app. See Apple's guide to sharing control of your home.
• What shared access can reveal: Depending on the permission you grant, a technician may be able to view or control accessories and may be able to view camera video. IMNEXT uses permission you grant only to perform the setup or support you requested and asks you to share only what is needed.
• Camera and microphone feeds: The imnext.us website and customer dashboard do not receive live camera or microphone feeds from your Apple Home. A technician can view video only when you separately authorize that access through Apple Home or a manufacturer's app. Do not share unnecessary camera footage.
• Service records: IMNEXT may retain the device and room names, project notes, floor plans or scans, requested device details, issue descriptions, support photos, and other information that you provide or authorize a technician to add. We use these records to deliver support, maintain service history, prepare recommendations, protect the Services, and meet business or legal obligations.
• Passwords and security codes: The Housecall Pro customer portal uses an emailed login link. Sign in with Apple in a linked IMNEXT mobile app does not give IMNEXT your Apple ID password. IMNEXT never asks for or receives your Apple ID password, alarm code, Apple Home access code, or other security code. Do not send those details by email, chat, upload, or support request.
• Removing access and deleting records: Removing a technician from Apple Home ends that Apple Home access, but separate manufacturer-app permissions may remain until you remove them there. It also does not automatically delete project, warranty, business, or support records. You may request access, correction, or deletion as described below.
• Receipt scanner: The receipt-survey scanner processes camera frames in your browser and does not upload those frames or typed receipt codes to IMNEXT. If you open a third-party survey page, that site receives information you submit there under its own policy.

04

How we use information

• Authenticate accounts and provide the customer portal and connected app features.
• Schedule visits, respond to inquiries, deliver support, and maintain project and service history.
• Prepare recommendations, floor plans, device orders, installation notes, and customer handoffs.
• Protect accounts and systems, limit abusive submissions, troubleshoot failures, and improve reliability.
• Send service-related communications and respond to requests you initiate.
• Comply with law, enforce agreements, resolve disputes, and protect customers, IMNEXT, and others.

We do not use your personal information for cross-site behavioral advertising.

05

When we share information

We disclose information only as needed for the purposes described above:

• Cloudflare provides website delivery, security, serverless processing, database and file storage, and operational logging. Cloudflare Privacy Policy.
• Housecall Pro provides customer portal access, online booking, scheduling, customer and service records, and related appointment communications. Housecall Pro Privacy Policy.
• Apple provides Sign in with Apple in linked IMNEXT mobile apps and other Apple platform services. Apple processes your Apple account information under its own terms. Apple Privacy Policy.
• Authorized IMNEXT personnel and contractors may access the minimum information needed to schedule, install, document, or support your project.
• Legal and safety recipients may receive information if reasonably necessary to comply with law, protect rights and safety, investigate fraud or abuse, or respond to lawful process.
• A business successor may receive information as part of a merger, financing, reorganization, or sale, subject to appropriate confidentiality and legal requirements.
• Other recipients you direct receive information when you ask us to share it or give consent.

We select service providers that commit to use information for authorized services and to protect it consistently with applicable contractual and legal requirements. IMNEXT does not sell personal information and does not share it for cross-context behavioral advertising.

06

Retention and deletion

Housecall Pro handles customer portal sessions and emailed login links. Linked IMNEXT mobile-app session credentials may remain valid for up to 30 days and the current app session is removed when you sign out. Other account, booking, project, support, and uploaded-file records are kept while needed to provide the Services and maintain the customer relationship, and afterward only as reasonably necessary for warranties, business records, security, fraud prevention, disputes, or legal obligations.

You may request account or personal-information deletion using the contact information below. After verifying the request, we will delete or de-identify information that we are not required or permitted to retain. Ending a portal or app session or deleting an Apple authorization does not by itself delete completed service, warranty, or business records held by IMNEXT.

07

Your choices and privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to withdraw consent; or to object to or limit certain uses. IMNEXT accepts these requests even when a specific state privacy law does not apply, subject to identity verification and lawful exceptions.

• Email jonathan@imnext.us with the subject “Privacy Request.” Tell us whether you want access, correction, or deletion, and identify the account email involved. Do not email passwords, security codes, or sensitive camera content.
• Use the available sign-out controls to end a portal or app session. If you use Sign in with Apple in a linked IMNEXT mobile app, you can also manage that authorization in your Apple Account settings.
• Use browser controls to clear local storage or manage cookies. Blocking necessary portal storage may prevent access.
• You may use an authorized agent where the law allows. We may request proof of authorization and take reasonable steps to verify your identity.

IMNEXT will not discriminate against you for exercising a privacy right. We do not knowingly sell or share the personal information of people under 16. Our first-party service does not respond to browser “Do Not Track” signals because there is no universally accepted standard, but we do not use personal information for cross-site behavioral advertising.

08

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These include encrypted HTTPS connections, restricted access, hashed session credentials, secure cookie settings, request-size limits, file validation, and service-provider security controls. No storage or transmission method is completely secure, so please share only what is needed for your request.

09

Children

The Services are intended for adults arranging smart-home services and are not directed to children under 13. We do not knowingly collect personal information from a child under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

10

Changes to this policy

We may update this policy as the Services or legal requirements change. We will post the revised policy at this address and update the date above. If a change materially expands how previously collected personal information is used, we will provide any additional notice or choice required by law before applying that change.