Your technology should make home easier.

Installation · Cameras and security

Installation - Smart camera package

Expert smart cameras installation service

Installation · Cameras and security

Installation - Mailbox camera

Expert smart cameras installation service

Installation · Cameras and security

Installation - Video doorbell

Expert smart cameras installation service

Installation · Cameras and security

Installation - Smart lock

Expert smart lock installation service

Installation · Cameras and security

Installation - Motion sensor

Expert motion sensor installation service

Installation · Cameras and security

Installation - Security touch panel

Expert touch panel installation service

Installation · Cameras and security

Installation - Security TV screen

Expert security TV installation service

Installation · Wifi

Installation - Wifi system setup

Expert wifi system installation service

Installation · Wifi

Installation - Wifi network extendor

Expert wifi extendor installation service

Installation · Wifi

Installation - Wifi router

Expert wifi router installation service

Installation · Smart device

Installation - Smart blinds / shades

Expert smart shades installation service

Installation · Smart device

Installation - Smart home display/panel

Expert smart device installation service

Installation · Smart device

Installation - Smart speaker

Expert smart device installation service

Installation · Smart device

Installation - Smart lighting

Expert smart device installation service

Installation · Smart device

Installation - Smart thermostat

Expert smart device installation service

Installation · Smart device

Installation - Smart

Expert smart device installation service

Installation · Smart device

Installation - Other smart device

Expert smart device installation service

Repair · Cameras and security

Repair - Smart camera package

Expert smart cameras repair service

Repair · Cameras and security

Repair - Mailbox camera

Expert smart cameras repair service

Repair · Cameras and security

Repair - Video doorbell

Expert smart cameras repair service

Repair · Cameras and security

Repair - Smart lock

Expert smart lock repair service

Repair · Cameras and security

Repair - Motion sensor

Expert motion sensor repair service

Repair · Cameras and security

Repair - Security touch panel

Expert touch panel repair service

Repair · Cameras and security

Repair - Security TV screen

Expert security TV repair service

Repair · Wifi

Repair - Wifi system

Expert wifi system repair service

Repair · Wifi

Repair - Wifi network extendor

Expert wifi extendor repair service

Repair · Wifi

Repair - Wifi router

Expert wifi router repair service

Repair · Smart device

Repair - Smart blinds / shades

Expert smart shades repair service

Repair · Smart device

Repair - Smart home display/panel

Expert smart device repair service

Repair · Smart device

Repair - Smart speaker

Expert smart device repair service

Repair · Smart device

Repair - Smart lighting

Expert smart device repair service

Repair · Smart device

Repair - Smart thermostat

Expert smart device repair service

Repair · Smart device

Repair - Smart

Expert smart device repair service

Repair · Smart device

Repair - Other smart device

Expert smart device repair service

Installation · Smart device

IMNEXT Home Visit

Consultations · Remote

Remote Smart Home Consultation - 30 Minutes

Thirty-minute phone or video consultation to clarify goals, review compatibility, and recommend practical next steps. Device configuration and a written design plan are not included.

Consultations · On-Site

On-Site Smart Home Consultation - 90 Minutes

Up to 90 minutes at the property to assess goals, existing devices, Wi-Fi, platform compatibility, and installation constraints. Includes verbal recommendations; $99 may be credited to an approved project of $799 or more booked within 30 days.

Consultations · Planning

Device Selection & Compatibility Report

Written shortlist of compatible devices for one defined project, including platform fit, required hubs, subscription considerations, and purchasing links. Installation and hardware are not included.

Diagnostics · System Review

Smart Home System Health Check

System-wide review of hubs, connected devices, app ownership, firmware, automations, remote access, and network dependencies. Includes prioritized findings and recommended next actions; repairs and additional labor are separate.

Diagnostics · On-Site

On-Site Diagnostic Service - First 90 Minutes

Troubleshooting for connectivity, app, account, automation, or device issues. Includes up to 90 minutes on site and a findings summary. Parts and additional labor are billed separately.

Technical Support · On-Site

Additional On-Site Technical Labor

Additional approved troubleshooting, configuration, testing, or documentation beyond an included service window. Billed in 30-minute increments after the first hour.

Technical Support · Remote

Remote Technical Support - 60 Minutes

Up to 60 minutes of scheduled remote assistance for supported apps, accounts, automations, device settings, or guided troubleshooting. Physical repairs and on-site work are not included.

Technical Support · Training

Homeowner Training & Handoff - 60 Minutes

Personalized training for household members on daily controls, scenes, notifications, privacy, guest access, and basic troubleshooting for an existing smart-home system.

Service Packages · Starter

Smart Home Starter Package

Setup of one supported smart-home platform, one hub or bridge, up to three customer-supplied accessories, three basic scenes or automations, and a 30-minute handoff. Physical installation, wiring, and hardware are excluded.

Service Packages · Apple Home

Apple Home Essentials Package

Apple Home structure, one existing HomePod or Apple TV home hub, up to five compatible accessories, five scenes or automations, household access, and a 60-minute handoff. Hardware and trade work are excluded.

Service Packages · Whole Home

Connected Living Package

Network health check, smart-home platform and hub setup, commissioning of up to eight customer-supplied devices, eight basic automations, testing, and a 60-minute handoff. New wiring and physical trade work are excluded.

Service Packages · Whole Home

Whole-Home Integration Day - Up to 6 Hours

Up to six on-site hours for configuration, commissioning, testing, optimization, and documentation under a pre-approved scope. Includes one technician; hardware, parts, wiring, and licensed trade work are separate.

Design Services · Whole Home

Whole-Home Smart Home Design Plan

Design plan for a residence up to 2,500 square feet, including platform architecture, device recommendations, placement guidance, network considerations, a phased bill of materials, and budget ranges. Installation is not included.

Handoff Services · Move-In

New Home Technology Handoff

Transfer supported accounts, establish household access, verify up to five existing connected devices, document essential controls, and train occupants. Hardware repairs, paid subscriptions, and unsupported account transfers are separate.

Apple Home · Setup

Apple Home & Home Hub Setup

Create or organize one Apple Home, configure one existing HomePod or Apple TV as a home hub, verify remote access, and invite up to two household members. Accessories and hardware are not included.

Apple Home · Migration

Apple Home Migration or Rebuild

Rebuild one Apple Home, re-add up to ten compatible existing accessories, restore core rooms and scenes, verify remote access, and document changes. Failed or incompatible devices and physical installation are separate.

Accessories · Commissioning

HomeKit or Matter Accessory Commissioning

Add one compatible customer-supplied accessory to Apple Home or another supported Matter platform, assign its room and name, update firmware when practical, and test basic control. Physical installation is excluded.

Hubs & Bridges · Setup

Smart Hub or Bridge Setup

Configure one customer-supplied hub or bridge, create or connect its vendor account, update firmware, link it to one supported platform, and test up to two already-installed accessories.

Matter & Thread · Diagnostics

Matter & Thread Diagnostic

Specialized assessment of commissioning failures, border routers, Thread credentials, platform ownership, unreachable accessories, and duplicate or stale fabrics. Includes up to 90 minutes and a remediation plan.

Matter & Thread · Optimization

Thread Network Optimization

Assess border-router placement and Thread topology, correct supported platform settings, and recommission up to three compatible devices when required. New hardware and extended troubleshooting are separate.

Apple Home · Access

Family, Guest & Remote Access Setup

Configure secure household or guest access for up to four people, verify remote control, review notification permissions, and test access from supported devices.

Automations · Standard

Automation & Scene Pack - Up to 5

Design, configure, test, and document up to five standard scenes or automations using existing compatible devices, schedules, presence, or sensor triggers.

Automations · Advanced

Advanced Automation Programming

Custom logic, conditional behavior, multi-platform workflows, virtual switches, or supported third-party automation tools. Scope is approved before work and billed by the hour.

Apple Home · Video

HomeKit Secure Video Integration

Integrate one compatible, already-installed camera with Apple Home; configure recording options, activity zones, notifications, and household access. A compatible iCloud+ plan and home hub are required.

Doorbells & Cameras · Doorbells

Wired Video Doorbell Replacement & Setup

Replace one compatible existing low-voltage doorbell, connect it to the existing Wi-Fi and supported platform, configure alerts, and test operation. New wiring, transformer or chime work, masonry, carpentry, and permits are excluded.

Doorbells & Cameras · Doorbells

Battery Video Doorbell Mount & Setup

Mount and configure one customer-supplied battery doorbell at an accessible approved location, connect it to Wi-Fi and a supported platform, and test alerts. Masonry, new wiring, and door modification are excluded.

Doorbells & Cameras · Indoor Cameras

Indoor Wi-Fi Camera Setup

Configure one customer-supplied indoor camera using a tabletop location or existing mount, connect it to Wi-Fi and a supported platform, configure alerts, and provide a basic demonstration.

Doorbells & Cameras · Outdoor Cameras

Outdoor Battery or Plug-In Camera Mount & Setup

Mount and configure one customer-supplied outdoor battery or plug-in camera at an accessible location up to 10 feet high. Includes Wi-Fi and app setup; new power, concealed wiring, masonry, and roof work are excluded.

Doorbells & Cameras · Camera Packages

Camera Setup Package - Up to 2 Cameras

Mount or place and configure up to two customer-supplied battery, plug-in, or indoor Wi-Fi cameras at accessible locations. Includes app setup, platform integration, alerts, and testing; new wiring and difficult surfaces are excluded.

Doorbells & Cameras · Camera Packages

Camera Setup Package - Up to 4 Cameras

Mount or place and configure up to four customer-supplied battery, plug-in, or indoor Wi-Fi cameras at accessible locations. Includes app setup, platform integration, alerts, and testing; new wiring and difficult surfaces are excluded.

Locks & Entry · Smart Locks

Smart Lock Integration & Calibration

Configure and calibrate one compatible smart lock that is already physically installed, connect it to a supported platform, set owner access, and test normal operation. Rekeying, lockout work, and door or lock modification are excluded.

Locks & Entry · Bundles

Secure Entry Technology Bundle

Standard setup of one compatible video doorbell plus integration and calibration of one already-installed smart lock. Includes platform linking, alerts, access review, and testing; locksmith, wiring, and door modification work are excluded.

Sensors & Hubs · Starter Systems

Security Hub & Sensor Starter Setup

Configure one customer-supplied consumer security hub and up to five wireless contact, motion, or water sensors. Includes app setup, naming, alerts, and testing; monitored alarm activation, fire/life-safety work, and hardwiring are excluded.

Sensors & Hubs · Add-Ons

Additional Security Sensor Setup

Add, name, place, configure, and test one compatible wireless sensor on an existing supported system. Available with another booked service or the on-site service minimum.

Locks & Entry · Garage Access

Smart Garage Controller Setup

Configure one compatible customer-supplied garage controller with an existing supported opener, connect it to Wi-Fi and a supported platform, and test open/close status. Opener repair, new power, new wiring, and door work are excluded.

Sensors & Hubs · Water Detection

Smart Leak Sensor Setup

Configure, place, name, and test one customer-supplied wireless leak sensor; set supported alerts and automations. Plumbing work and automatic shutoff installation are excluded.

Smart Lighting · Starter Systems

Smart Lighting Starter Setup - Up to 6 Devices

Configure up to six customer-supplied smart bulbs or plug-in modules, connect them to one supported platform, organize rooms and names, and create up to three basic lighting scenes. Line-voltage work is excluded.

Smart Lighting · Add-Ons

Smart Bulb or Plug Setup

Configure, name, place, and test one compatible customer-supplied smart bulb or plug-in module. Available with another booked service or the on-site service minimum.

Smart Lighting · Hubs

Smart Lighting Hub Setup

Configure one customer-supplied lighting hub, update firmware, link it to one supported smart-home platform, and test up to two already-installed lighting devices.

Smart Lighting · Sensors

Motion or Occupancy Sensor Setup

Add, position, configure, and test one compatible wireless motion or occupancy sensor and create one basic supported lighting automation. New wiring and line-voltage work are excluded.

Smart Lighting · Controls

Smart Switch or Dimmer Configuration

Configure one compatible smart switch or dimmer after it has been physically installed by a qualified provider; connect it to the supported platform, name it, update firmware, and test control. Electrical installation is excluded.

Climate Control · Thermostats

Smart Thermostat Setup & Platform Integration

Configure one compatible thermostat after physical installation, connect it to Wi-Fi and a supported smart-home platform, set schedules and basic comfort settings, and provide a demonstration. HVAC, electrical, and wiring work are excluded.

Climate Control · Sensors

Thermostat Room Sensor Setup

Add, place, name, and test one compatible customer-supplied room sensor on an existing supported thermostat system. Available with another booked service or the on-site service minimum.

Environmental Monitoring · Air Quality

Smart Air Quality Monitor Setup

Configure one customer-supplied indoor air-quality monitor, connect it to Wi-Fi and a supported platform, set alerts, and explain available readings and automations.

Environmental Monitoring · Energy

Smart Energy Monitor Setup - Plug-In Device

Configure one customer-supplied plug-in or consumer energy-monitoring device and its app, set supported notifications, and review basic reporting. Electrical-panel work, current transformers, and new wiring are excluded.

Environmental Monitoring · Water Control

Smart Water Shutoff Controller Integration

Configure and integrate a compatible water shutoff controller after physical installation by a qualified plumbing provider. Includes app, alerts, platform linking, and a functional test; plumbing and electrical work are excluded.

Diagnostics & Design · Diagnostics

Home Wi-Fi Diagnostic

Troubleshoot speed, coverage, roaming, interference, device connection, DNS, or router configuration issues. Includes up to 90 minutes on site and recommended next steps; hardware and additional labor are separate.

Diagnostics & Design · Site Survey

Wi-Fi Site Survey & Network Design

Coverage assessment and network design for a residence up to 2,500 square feet, including signal observations, equipment and placement recommendations, IoT considerations, and a written implementation plan.

Network Setup · Routers

Router Replacement & Network Migration

Configure one customer-supplied router, migrate the existing network name and core settings when practical, reconnect and test up to five devices, and verify internet access. ISP activation, modem replacement, and cabling are excluded.

Network Setup · Mesh Wi-Fi

Mesh Wi-Fi Setup - Up to 2 Nodes

Place and configure up to two customer-supplied mesh nodes, set network and security options, update firmware, reconnect up to five devices, and verify roaming. Ethernet installation and ISP work are excluded.

Network Setup · Mesh Wi-Fi

Mesh Wi-Fi Setup - Up to 3 Nodes

Place and configure up to three customer-supplied mesh nodes, set network and security options, update firmware, reconnect up to eight devices, and verify roaming. Ethernet installation and ISP work are excluded.

Network Setup · Add-Ons

Additional Mesh Node Setup

Add, update, place, and test one compatible mesh node on an existing supported system. Available with another booked service or the on-site service minimum.

Optimization & Security · Optimization

Wi-Fi Optimization & Coverage Tuning

Tune supported settings, channels, bands, firmware, placement, and roaming for an existing router or mesh system with up to three access points. New hardware, cabling, and structural mounting are excluded.

Optimization & Security · Security

IoT Network Segmentation & Security Hardening

Configure supported guest and IoT network separation, secure Wi-Fi and router settings, review admin ownership, and reconnect up to ten devices. Router must support required features; new equipment and cabling are separate.

Documentation · Network Records

Home Network Documentation Package

Create a concise network diagram, equipment inventory, SSID and ownership record, dependency notes, and recovery checklist. Password values remain with the customer and are not stored in IMNEXT job notes.

Network Setup · Move-In

Move-In Internet & Wi-Fi Setup

Connect and configure an existing modem and customer-supplied router, create the Wi-Fi network, and connect up to five devices. ISP activation, service outages, new cabling, and wall mounting are excluded.

Streaming & TV · Streaming Devices

Apple TV or Streaming Device Setup

Connect and configure one customer-supplied Apple TV or supported streaming device, update software, sign in to customer-selected services, configure remote and display settings, and demonstrate use. Subscriptions are separate.

Smart Audio · Speakers

HomePod or Smart Speaker Setup

Configure one customer-supplied HomePod or supported smart speaker, connect it to Wi-Fi and the appropriate account, assign its room, enable supported services, and test voice and audio playback.

Smart Audio · Stereo Pairs

Stereo Pair Setup & Room Tuning

Configure two compatible existing speakers as a stereo pair, assign channels and room, update settings, test playback, and tune supported audio options. Physical mounting is excluded.

Smart Audio · Multi-Room

Multi-Room Audio Setup - Up to 4 Speakers

Configure up to four compatible customer-supplied speakers for multi-room playback, organize rooms and groups, connect supported music services, and test synchronized playback. Mounting and new wiring are excluded.

Streaming & TV · Integration

TV, Streaming & Smart Home Integration

Configure an existing TV and one streaming device for networking, HDMI-CEC, supported audio output, AirPlay or casting, and smart-home control where compatible. TV mounting, new wiring, and subscriptions are excluded.

Streaming & TV · Remote Controls

Universal Remote Setup & Programming

Configure one compatible customer-supplied universal remote for up to four existing entertainment devices, program common activities, and test core controls. Device repair and concealed wiring are excluded.

Technology Assessments · Small Office

Small Office or Home Office Technology Assessment

Assess internet, Wi-Fi, connected devices, conferencing, printing, account ownership, backups, and security for one small office or home office. Includes prioritized recommendations and a written action plan.

Rental Properties · Short-Term Rentals

Short-Term Rental Smart Access Setup

Configure up to one hub, one already-installed smart lock, one doorbell or camera, three basic automations, and a guest-access workflow for a short-term rental. Hardware, locksmith work, monitoring, and subscription fees are excluded.

Ownership Changes · Privacy & Access

Smart Home Account Transfer & Privacy Reset

Remove prior users where supported, transfer or recreate ownership, reset and re-add up to five compatible devices, verify remote access, and provide a privacy and recovery checklist.

Documentation · Property Inventory

Property Technology Inventory & Documentation

Inventory and document up to 25 networked or smart-home devices, their rooms, platforms, account owner, network dependency, model information, and current status; includes prioritized maintenance and replacement recommendations.

Preventive Care · Annual

Annual Smart Home Tune-Up

Up to two hours to review firmware, apps, account access, hubs, network health, device status, key automations, and backups or documentation where supported. Includes a prioritized tune-up report; repairs and parts are separate.

Lifecycle Services · Decommissioning

Device Decommissioning & Secure Reset

Remove one supported device from linked platforms and accounts, disable access, perform a factory reset when available, and document disposition. Data recovery, physical removal, and recycling fees are separate.

Service Plans · Remote Care

IMNEXT Care Remote - Monthly

Priority scheduling, one 30-minute remote support session per quarter, an annual remote configuration review, and 10% off additional remote-support labor. Requires a separate 12-month service-plan agreement; on-site service is excluded.

Service Plans · Care Plus

IMNEXT Care Plus - Monthly

Remote Care benefits plus one annual on-site Smart Home Tune-Up, two additional 30-minute remote sessions per year, and 10% off standard on-site labor. Requires a separate 12-month service-plan agreement.

Priority Service · Same Day

Same-Day Priority Service Add-On

Priority scheduling for a qualifying standard-hours visit requested for the same day, subject to technician availability. Service labor and parts are billed separately.

Priority Service · After Hours

After-Hours Service Add-On

Surcharge for an approved evening, weekend, or holiday appointment outside normal service hours, subject to availability. Service labor and parts are billed separately.

Travel & Access · Extended Area

Extended Service Area Travel

Travel charge for approved locations outside IMNEXT's standard included service area. Quantity is based on billable round-trip miles beyond the included radius and confirmed before dispatch.

Travel & Access · Appointments

Missed Appointment or Late Cancellation Fee

Fee for a no-access appointment, missed appointment, or cancellation inside the notice period stated in IMNEXT's service terms. Waiver remains at IMNEXT's discretion where required by law or circumstances.